GENERAL TERMS AND CONDITIONS

1. INTRODUCTORY PROVISIONS

Travel Agency DUBROVNIK 2 REMEMBER Ltd (Hereinafter referred to as: DU2REMEMBER) provides and/or facilitates ground and hotel services that had been agreed with the CLIENT Ground services include tourist services planned, organized and executed by DU2REMEMBER or by DU2REMEMBER contracted third party service providers with their facilities, vehicles and staff, exclusive of hotel services. Hotel services are not ground services and their terms and conditions are defined by the hotel. By using www.du2remember.com you agree to be legally bound by these terms, which shall take effect immediately. If you do not agree to be legally bound by all the Terms & Conditions, please do not access and/or www.du2remember.com website. DU2REMEMBER may change Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by DU2REMEMBER. Your continued use of www.du2remember.com website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

2. RATES

All rates are calculated in good faith and quotations, including VAT, are valid for the services requested. Rates are based on the requested number of participants and given dates. The rates are based on current exchange rate and local taxes, effective on the date the price quotation is created. The quoted prices are subject to adjustment in case of governmental legislation changes such as increase in VAT or other taxes.

3. CONFIRMATION

The program is considered confirmed once the service agreement is signed by both contractual parties and the first deposit is received by DU2REMEMBER. Final program details must be confirmed latest 21 days prior to group’s arrival. Any additional services confirmed after that date will be subject to availability and market terms on the date requested and will be billed separately. Any changes or delays in program that are made by CLIENT, this may affect the quality and/or availability of rendered services. The final numbers of participants and all food and beverage services (+/- 5%) must be made available to DU2REMEMBER at least 7 working days prior to the event. Any additional arrangement /agreements which the contractual parties confirm via email and after the signing of the Service Agreement shall form part of the binding agreement.

4. PAYMENT CONDITIONS

The payment schedule and deposits are made according to DU2REMEMBER itemized quotations and these quotations are integral part of contract documentation. DU2REMEMBER reserves the right to cancel or withhold any service for which deposits were not received on the dates due, or have not been fully prepaid in accordance with the payment schedule. Unless otherwise contractually stipulated, the CLIENT and DU2REMEMBER agree on the following payment schedule for ground services: 1st DEPOSIT: 30% of the total amount to be paid by the CLIENT immediately upon group’s confirmation 2nd DEPOSIT: 50 % of the total amount to be paid by the CLIENT 45 days prior to group’s arrival 3rd DEPOSIT: 20 % of the total amount to be paid by the CLIENT 15 days prior to group’s arrival Special terms may apply to programs confirmed on shorter notice and those terms shall be stipulated in the Service Agreement between the CLIENT and DU2REMEMBER. All additional services that are ordered and contracted during the program execution must be paid for prior to the departure of the group and a financial guarantee must be given upon arrival (credit card preauthorization or other form of guarantee) unless otherwise agreed upon in writing. All hotel services are due to be paid as per hotel contracting conditions All invoices are due and payable in quoted currency by bank transfer, inclusive of all bank charges. All unpaid balances will automatically incur 15% interest per annum, effective from the date the invoice is due. A copy of the bank transfer documents is to be sent to DU2REMEMBER on the payment day. The following account is to be used for all bank transactions: Bank: RAIFFEISENBANK AUSTRIA D.D. Address: Magazinska cesta 69 10 000 ZAGREB CROATIA SWIFT: RZBHHR2X IBAN: HR4024840081135140674 All bank details will be stated on the invoice.

5. CANCELLATION CONDITIONS

DU2REMEMBER must be notified of all cancellations and/or changes related to the program; it has to be done timely and in written form. Cancellation policy is stipulated in Service Agreement. All deposits paid or due to be paid to DU2REMEMBER up to the moment of cancellation, will become forfeit unless otherwise agreed upon for covering cancellation charges towards third party suppliers as per their contracting conditions. Deposits not paid on the contracted date remain due to DU2REMEMBER regardless of cancellation. All cancellations related to hotel services are subject to hotel contracting conditions.

6. ADDITIONAL COSTS

The CLIENT and DU2REMEMBER agree that all extra costs that are ordered during the event /group’s stay in destination, will be paid immediately in the destination, unless otherwise agreed upon in Service Agreement. All additional services will require the signature of an authorized representative appointed by the CLIENT, while the credit card guarantee will be taken by the hotel and by DU2REMEMBER. The CLIENT will be held responsible as joint debtor for all claims and extra services (such as telephone calls, mini bar, laundry, service, room service, spa and wellness services, PayPerView TV, restaurant bills, etc.) incurred by his guests, on the basis of the contract, even if “self- payment by the guest” has been stipulated.

7. COMPLAINTS

DU2REMEMBER must be notified of any and all complaints immediately on site. DU2REMEMEBER will try to rectify the problem in real time to the CLIENT’s satisfaction. If this is not possible, all complaints must be submitted to DU2REMEMEBER in writing prior the CLIENT’s departure from Croatia. Each claim will be examined and if the complaint is related to a service provided by a third party, it will be forwarded to the suppliers for approval, after which DU2REMEMEBER will try to rectify the problem as soon as possible and to the best of its abilities. DU2REMEMBER is obliged to make a written decision on the complaint within 14 days of the receipt of the complaint and may postpone the deadline for the decision, for the purpose of collection of information, for an additional 14 days. Within the period till decision is being taken, and a total of 14 or 28 days after the submission of the objection, CLIENT irrevocably waives the mediation of any other person, arbitration of UHPA or other institution, as well as providing information to the media. Likewise, during this time the CLIENT waives the right to sue. The highest amount of compensation per complaint may reach the amount of the subject part of the service.

8. REFUNDS

During the operation of the program, the value of wholly or partially unused services for rooms, meals, transportation or any other service, will not be refunded unless, DU2REMEMBER recovers the costs involved. Prorated cost refunds cannot be made in connection with vehicles, guides, couriers, admission fees or similar minor items, or in connection with performing arts, venues, or other special-event tickets. In case of a problem or defect with the technical equipment provided by DU2REMEMBER, DU2REMEMBER will rectify the situation immediately. In case of gross insufficiencies, the CLIENT is entitled to ask for the refund for that particular service. In case of a justified complaint, DU2REMEMBER will endeavour to determine the amount of the refund in accordance with the amount of actual damages resulting from the inadequate or incomplete service provided.

9. CONFIDENTIALITY

Contracting parties mutually agree that all the information related to the program contained here within will be held as confidential and will not be released to third parties without the direct and written consent of the affected party. Participants’ personal data are collected and stored in accordance with best business practice and applicable Croatian and European regulations. For more information, please check our Privacy Policy documents, as well as these General Terms and Conditions, all published on www.du2remember.com

10. MANAGEMENT FEE

Management Fee is included in the program quotation and is subject to the details of the program agreed. This fee covers DU2RMEMBER permanent staff and resources dedicated to the production of the program, from the time of the confirmation through its realization. It includes a dedicated project manager, your main contact with DU2REMEMBER, accompanied by a team of assistants, operational staff, specialists and/or senior leadership managers depending on the demands of the program.

11. INSPECTION TRIPS

Once the program is confirmed by the CLIENT, all in accordance with provisions stated in Article 3 of these General Terms and Conditions, DU2REMEMBER will provide the following site inspection services (for 2 persons and 2 nights maximum): complimentary local car transfers, one complimentary meal with DU2REMEMBER representative and visiting other program related hotel(s) and venue(s) . In order to keep inspection costs as low as possible DU2REMEMBER will endeavour to negotiate the best possible rate with the service providers such as hotels, restaurants, carriers and others. DU2REMEMBER reserves the right to invoice the CLIENT for any additional cost, such as Client’s representative’s personal expenses, extra meals, intercity and interstate transfers etc. If the program is cancelled after the inspection trip to the destination, DU2REMEMBER reserves the right to invoice the CLIENT for all services provided during the inspection trip.

12. FORCE MAJEUR

DU2REMEMBER shall not be held responsible nor liable for compensation for circumstances beyond the control of DU2REMEMBER or the service provider. DU2REMEMBER will notify the CLIENT of a change of program plan when DU2REMEMBER or the service provider is unable to provide the complete or partial contracted service. A circumstance beyond ours or the control of the service provider is the one that cannot be predicted or avoided, even after precautions are taken, and includes, but is not limited to war, or threat of war, riots, civil commotion, industrial disputes, disaster, terrorist activities, technical or other problems with transportation, closure of airports or seaport.

13. DISCLAIMER

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.

14. LIABILITY INSURANCE

Pursuant to the provisions of the Act on The Provision of Tourism Services, DU2REMEMBER has an insurance policy with insurance policy with Allianz. The insurance policy covers the damage caused by failure to fulfil, partial fulfilment and / or improper fulfilment of obligations. When contacting the insurance company, make sure to refer to the name of DU2REMEMBER and its identification number (OIB): 60097956040, - as the reference number under which the insurance policy is kept.

15. DISPUTES AND GOVERNING LAW

Contracting parties mutually agree that any dispute or disagreement resulting out of or related to the services provided by DU2REMEMBER will be settled through mediation. If a reasonable agreement cannot be reached through negotiations the dispute will be settled at the Commercial Court of Dubrovnik. CLIENT agrees that Croatian material law will be applied, excluding the provisions of international private law and the provisions referral to the law of the other countries.

16. FINAL PROVISIONS

These General Terms & Conditions of Travel are issued on December 06th 2019., in accordance to the Act on The Provision of Tourism Services in the Republic of Croatia, 2018. Competent authority whose official supervision is subject to the activities of tourist agencies in the performance and provision of tourism services: Državni inspektorat, Turistička inspekcija, Šubićeva 29, 10 000 Zagreb. DUBROVNIK 2 REMEMBER d.o.o., Branitelja Dubrovnika 44, 20 000 Dubrovnik, OIB: 60097956040, registered in the court register of the Commercial Court in Dubrovnik, MBS: 090033807 DUBROVNIK 2 REMEMBER d.o.o., appoints Jelena Pavlović Svetina as a Business Manager authorized for management and supervision of activities, operational and administrative procedures, as well as the supervision of quality and safety of the operations, including the supplier's services and their performance. By the virtue of Board of Directors, she represents the Company and the organizational unit.
Contacts:
Jelena Pavlović Svetina
Tel: +385 (0)20 413 453
Fax: +385 (0)20 413 454
E-mail: info@du2remember.com
Branch office I – Iva Vojnovića 24, Dubrovnik
Working Hours: Monday to Friday 08:00- 16:00
Scope of authorization of the Business Manager is the management and supervision of activities, operational and administrative procedures, the supervision of the quality and safety, including the supplier services and their performance. By the virtue of Board of Directors, Business Manager represents the Company and the organizational unit.

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