Travel Agency DUBROVNIK 2 REMEMBER d.o.o., 20000 Dubrovnik, Branitelja Dubrovnika 44, OIB: 60097956040, MBS: 090033807; phone: +385 20 413 453; e-mail address: info@du2remember.com, hereinafter referred to as DU2REMEMBER, pays special attention to the protection of personal data of its clients and customers, all in accordance with best business practice and applicable Croatian and European regulations, including the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) . The aim of this policy is to provide all interested parties with all the necessary information on the processing and protection of personal data and on the rights that consumers / clients have regarding the personal data processing.
This Policy applies to all personal data of consumers / clients that is collected and processed by DU2REMEMBER and data collected and processed by DU2REMEMBER partners on behalf of and for the needs of DU2REMEMBER. A client is a person (legal or natural) who has requested a service or offer for a service from the DU2REMEMBER. Personal data is any data related to an individual whose identity has been established or can be established (Article 4 of the General Data Protection Regulation). Data processing means any procedure or set of procedures performed on personal data or on personal data sets (Article 4 of the General Data Protection Regulation).
The data is processed in accordance with the applicable laws related to the personal data processing and in accordance with the best business practices of data protection. We process the collected data only in accordance with the purpose for which the data was collected. We collect and process only the data that is necessary to achieve the purpose of processing. We pay special attention to the accuracy of the collected data. Consumer / client has the right to inspect the data and correct his/her data at any time. We process and store the data only for as long as is necessary to fulfill the purpose for which the data were collected or as required by applicable regulations. We pay the utmost attention to the security of personal data.
In accordance with the General Data Protection Regulation, the client has the following rights:
We collect information about our Consumer / client in following ways:
We collect only the data that are necessary for the execution of the purpose of data collection and in accordance with applicable legal regulations. The data we collect are: name, date of birth for children needed for discounts where applicable, telephone number and e-mail address for contact, location, gender, citizenship, passport number or other appropriate personal document where necessary to fulfil legal requirements (for example, when crossing the border), credit card number or other means of payment. Due to the nature of travel services, there may be a need to process specially protected categories of personal data that disclose, for example, religious or philosophical beliefs, union membership and client health data solely for the purpose of enforcing a contract between DU2REMEMBER and the Consumer / client, i.e. performing actions that precede the conclusion of the contract. Consumer / client who has provided DU2REMEMBER with data from a special category of personal data shall be considered as he/she has explicitly stated his/her consent to the processing of such data.
DU2REMEMBER collects the personal data for following purposes:
DU2REMEMBER transfers Consumer / client’s data to third parties as per following:
In order to protect the personal data of our Consumer / client, we use the best business practices in the field of tourism and information and communication technologies. We continuously adjust our internal processes in order to achieve the optimal level of personal data protection. We use various organizational measures and technical means to protect user data from unauthorized access, alteration, loss, theft or other misuse of data.
Consumer / client can exercise his/her rights from the GDPR by submitting a request to the e-mail address info@du2remember.com, or by personal visit to Branch office I, Iva Vojnovića 24, 20 000 Dubrovnik. If Consumer / client suspects that there has been a violation of his/her personal data, he/she can send the report to the following e-mail address: info@du2remember.com, or by personal visit to Branch office I, Iva Vojnovića 24, 20 000 Dubrovnik. Likewise, Consumer / client can submit a request to The Croatian Personal Data Protection Agency.
When you send an inquiry through our website, we collect the data visible from contact form. Furthermore, we also collect the visitor's IP address as well as the browser's user agent string, all in order to help us detect the spam. The information we collect in the contact form is the most necessary information we need to collect about you and that we need to answer your inquiry, send an offer, submit documents, or to contact you in case of problems in the organization. When contacting us, we will ask you to provide us with the data, including your name, billing address, e-mail address, phone number, payment receipts, payment information and other account information. We shall use that data for the purposes such as:
We usually store your data for as long as we need them for payment and service delivery; once the service is delivered and paid for, your data will be deleted, unless you want to receive our offers and newsletter. Likewise, we will store your comments and/or reviews, in case you decide to leave them.
This website may contain the built-in content (such as videos, pictures, articles and alike). Built-in content from other websites acts in the exactly same manner as if the Customer /client visits that other specific website. Those websites may collect your data, use the cookies, have additional built-in tracking by third party (tracking including your account and you are registered on the website)
Your data shall not be publicly shared nor shall be given to third party; we shall not make them public and they shall be solely used for the protection and purpose of our business. Personal data stated in contact form (name, address and phone number) can be shared with certain partnering travel agencies; we are giving the data to them only if that agency is our subcontractor, therefore needs your data so the program can be performed.
Our team has access to the data you provide us with. For example, website admins and managers can access to:
In order to reply your inquiries, calculate the refund and to provide you customer service, our team members have access to your data. Likewise, our team member that are authorized for data access, are also subject to confidentiality and they cannot take Customer / client’s data out of DU2REMEMBER, and they can use them solely to complete the orders received.
In case of data breach, we shall inform you on the event by e-mail, within 24hrs from the moment the data breach is discovered. That notice will contain the information on the type of the breach, what is the risk for the future safety of your data.
This Privacy Policy is effective from the date it is published; it is available on our website and in our Branch office I, Iva Vojnovića 24, 20000 DUBROVNIK. Privacy policy is subject to change, without prior direct notice to Customer / client. Therefore, we recommend that you check this page occasionally for any policy changes.